My progress is missing
Make sure your iPhone is signed in to the same Apple ID with iCloud enabled. Fully close Hummock, reconnect to the internet, then open the game again so your saved island can sync.
PLAYER CARE
How can we help?
Try the quick fixes below. If Hummock still does not feel right, send us a message and we will help you get back to your island.
Email Hummock Supportsupport@prudiq.com
Quick fixes
The game is not responding
Fully close Hummock and reopen it. If the problem continues, restart your device and install the latest version of Hummock from your app store.
Sound or haptics are not working
Check Sound and Haptics inside the game settings, then check your device volume, Silent Mode and system haptic settings.
Contact support
Tell us what happened and include your device model, iOS version, Hummock version and a screenshot if possible. Please do not send passwords, Apple ID details or other sensitive information.
We aim to answer every message within 30 days.
Feedback and ideas
Tell us which islands, puzzle moments or improvements you would love to see. Player feedback helps shape every new tide.
Privacy and data
Learn what Hummock stores, how anonymous statistics work and how to request deletion.
Read the Privacy Policy